Improving Patient and Family Engagement in U.S. Hospitals

In this 60-minute webinar, speakers from the Gordon and Betty Moore Foundation, Beth Israel Deaconess Medical Center, Columbia Memorial Hospital, the American Hospital Association and HRET discuss: 1) Reasons why patient and family engagement is important to successful healthcare administration. 2) The benefits to all stakeholders adopting engagement consistently. 3) The essential elements of patient-centered engagement (i.e., processes that are informed by patient feedback, including respectful room entry). 4) Major results of the Health Research & Educational Trust patient and family engagement survey; of note, half of the responding hospitals implement 32% or fewer of the recommended engagement strategies. 5) The OpenNotes project, a demonstration project in which patients are able to view their medical records and notes (more information can be found here: https://www.opennotes.org/). 6) Examples of patient and family engagement approaches in practice at two hospitals.

Time for questions and answers is included. An associated journal article is available here: https://qualitysafety.bmj.com/content/25/3/182.full.