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Improving Patient and Family Engagement in U.S. Hospitals

Resource Type: Research Papers Webinars

In this 60-minute webinar, speakers from the Gordon and Betty Moore Foundation, Beth Israel Deaconess Medical Center, Columbia Memorial Hospital, the American Hospital Association and HRET discuss: 1) Reasons why patient and family engagement is important to successful healthcare administration. 2) The benefits to all stakeholders adopting engagement consistently. 3) The essential elements of patient-centered engagement (i.e., processes that are informed by patient feedback, including respectful room entry). 4) Major results of the Health Research & Educational Trust patient and family engagement survey; of note, half of the responding hospitals implement 32% or fewer of the recommended engagement strategies. 5) The OpenNotes project, a demonstration project in which patients are able to view their medical records and notes (more information can be found here: 6) Examples of patient and family engagement approaches in practice at two hospitals.

Time for questions and answers is included. An associated journal article is available here:

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Improving Patient and Family Engagement in U.S. Hospitals webinar. Hospitals in Pursuit of Excellence. September 15, 2015. Accessed March 18, 2020.

caregiver & community evaluation & quality improvement hospitalization patient education patient experience promising practices


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