Case Managers: Keys to Maximizing COPD Health Outcomes
Posted on July 07, 2016 |
In late June, Senior Director of Population Health & Health Outcomes Deb McGowan and I had the opportunity to attend the 2016 Case Management Society of America (CMSA) Annual Conference. During our three days at this vibrant event, we were lucky to connect personally with more than 200 attendees, most of whom work hands on with patients in their everyday roles. With many, we had in-depth discussions about their work with COPD patients, programmatic successes and obstacles as well as ways the Foundation can support their care delivery through patient educational materials, PRAXIS resources and best practices and process quality improvement support.
The event was designed to meet the learning needs of a wide variety of case managers; we had the good fortune to speak with professionals representing a variety of experience levels, geographic locations and clinical settings. Many attendees were from the West Coast of the United States, but we met with case managers from all regions of the U.S. and as far away as China and South Africa. No matter the location, their work and challenges were very consistent from discussion to discussion. All were incredibly dedicated to their patients and almost 100 percent (save those working in pediatric environments) supported COPD patients in their everyday work. They very clearly recognized the scope of these diseases and their substantial impact on the patient and family.
In the work being done across the health continuum to support those with COPD and their families, case managers play a pivotal role. On any given day, it is likely that a case manager – whether employed in an acute care or nursing facility, physician practice or other setting – will:
- Educate COPD patients and families on a variety of crucial topics, including the disease, medications and comorbidities.
- Help individuals navigate the insurance landscape.
- Coordinate internal services across the health continuum – from admission to discharge and beyond. This includes interacting with all members of the multidisciplinary team (e.g., MDs, RTs, RNs, RD, PharmD) and maintaining a cohesive patient file.
- Dialogue with organizations and providers in post-acute settings (e.g., SNFs, home care) to ensure the smoothest possible transitions of care.
- Conduct follow-up with the patient and his or her family to ensure patient needs are being met and medications and follow-up appointments are maintained.
- Coordinate with community resources such as faith-based organizations.
We wanted to know from these versatile (and busy!) professionals what their experience has taught them about maximizing outcomes for people with COPD. And so we asked them! Thanks to all of the case managers we met who answered the question: what do you think is the single most important thing we can do improve the lives of individuals with COPD? Here’s what they said.
Proactive care coordination – Pursue preventive care and anticipate issues before they arise, rather than engaging in reactive care (e.g., putting out fires after they have already started).
Personalized plans – Each COPD patient should have a personalized plan of care that was arrived at through shared decision making. The patient and his or her family are central to this process.
Nutrition – Change the way those with COPD eat to be compatible with energy expenditure, to reach and maintain a healthy weight and to maintain the best lung function possible for that patient.
Education – Support patient and family understanding of all facets of living with COPD – including smoking cessation – in an easily understood and accessible way. In particular, ensure ongoing education is provided, once the patient is at home and managing COPD without a care team or provider present.
Empowerment – Empower COPD patients to know more about their disease and to identify the signs of an exacerbation – as well as what steps to take once those signs are recognized. Equip and encourage them to be self-managers of their health!
Engagement – Help those with COPD them to stay engaged in their communities and those activities that are identified by the patient to be important to them.
Team involvement – Ensure everyone in the organization – from health care providers to reception staff – understands the process for COPD patients.
Medications – Medication education and reconciliation are critical to optimizing health outcomes for those with COPD. Double checks and close coordination with clinical pharmacists are essential.
Palliative care and hospice – Have conversations about these two options early in the care relationship. Helping patients to understand the difference between these two approaches as well as an individual person’s wishes for their care progression can bring all parties to the same page and prevent future misunderstandings or pressured conversations.
Psychosocial determinants of health – Early in the process, assess the patient’s psychosocial status and needs. Is depression or anxiety present? Do they have transportation concerns? If they are employed, what supports might they need to continue to be present and successful in their work?
We hope all readers will share their thoughts in the comments below. What do you think is the most essential element to reaching our best COPD outcomes?
Did we meet you at CMSA? Welcome to the COPD Foundation’s PRAXIS!