COPD Information Line

C.O.P.D. InfoLine

C.O.P.D. Information Line

Contact the C.O.P.D. Information Line toll-free at 866-316-COPD (2673)

The C.O.P.D. Information Line, 866-316-COPD (2673), is a toll-free number for peer-to-peer information and referrals on COPD by patients and caregivers impacted by COPD. Callers receive one-on-one support from an Associate that speaks English, Spanish, French, Italian as well as translation capabilities in over 175 languages.

"Chat Live" with an Associate on the Information Line from 9AM to 9PM EST Monday through Friday (see button at top of web page).

All Associates are trained over a rigorous 45-hour process on customer service and call etiquette, service to sales, Health Insurance Portability and Accountability Act (HIPAA) compliance, disease management information, COPD Foundation program information, and research initiatives.

How it all started

The C.O.P.D. Information Line began in 2007 in conjunction with the National Heart, Lung, and Blood Institute (NHLBI) to educate and spread advocacy for COPD awareness.

With the extensive resources that the C.O.P.D. Information Line offers, individuals with COPD are empowered, educated, and engaged to take action for COPD after speaking with someone else that understands and has experience living with COPD.

Every C.O.P.D. Information Line Associate has stories to tell about their experience staffing the Information Line and how they helped someone with COPD in their community.

The C.O.P.D. Information Line helps bring together individuals with COPD from across the country to put on their 21st century skills into play and provide all the resources the Information Line offers. From pulmonary rehabilitation facilities in most every state, support groups, questions about COPD, clinical trials—you name it!—an Associate is there to help. But besides becoming a “Virtual COPD Information Hub,” the Information Line has created a special community of COPD advocates.

They’ve become active advocates. And they’ve become friends.

Facts about the Information Line

The Information Line operates Monday through Friday from 9AM to 9PM EST. You can call toll-free at 1-866-316-COPD (2673) to speak to an individual with COPD or caregiver. They can assist you with almost any question you may have—from subscribing to the COPD Digest, to requesting a package of information, to finding out the next time there’s a COPD event in your area, you name it!

Become an Associate for the Information Line

The C.O.P.D. Information Line is looking for new Associates to join the C.O.P.D. Information Line community! If you are an individual diagnosed with COPD or caregiver interested in becoming an Associate, have a Windows PC with high-speed Internet connection and a landline telephone, call the C.O.P.D. Information Line at 1-866-316-COPD (2673) or email us at info@copdfoundation.org to apply. Get involved and make a difference!

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